1. Conversing with Ease
Identify techniques to use in conversing with strangers.
Recognize different levels of conversation.
Initiate a conversation with a stranger.
Use open-ended questions to solicit information for further conversation.
2. The Successful Negotiator
Employ win/win negotiating strategies to achieve your goals.
Enjoy the benefits of win/win negotiating.
3. Diffusing Verbal Criticism
Respond non-defensively to verbal criticism.
Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
4. The Coach
Determine reasons for someone's substandard performance.
Coach the person to improved performance.
5. Asserting Yourself Effectively
Enjoy the mental and physical benefits of being assertive.
Employ the four-step method for addressing a problem and asking for help.
Overcome resistance to your requests.
Note: For some speech projects, the presentation time may also include additional segments for such activities as question-and-answer periods, depending on the project.