Interpersonal Communications

1. Conversing with Ease
Time: 10-14 minutes
Objectives:
  • Identify techniques to use in conversing with strangers.
  • Recognize different levels of conversation.
  • Initiate a conversation with a stranger.
  • Use open-ended questions to solicit information for further conversation.
2. The Successful Negotiator
Time: 10-14 minutes
Objectives:
  • Employ win/win negotiating strategies to achieve your goals.
  • Enjoy the benefits of win/win negotiating.
3. Diffusing Verbal Criticism
Time: 10-14 minutes
Objectives:
  • Respond non-defensively to verbal criticism.
  • Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

4. The Coach

Time: 10-14 minutes
Objectives:
  • Determine reasons for someone's substandard performance.
  • Coach the person to improved performance.

5. Asserting Yourself Effectively

Time: 10-14 minutes
Objectives:
  • Enjoy the mental and physical benefits of being assertive.
  • Emply the four-step method for addressing a problem and asking for help.
  • Overcome resistance to your requests.

Note: For some speech projects, the presentation time may also include additional segments for such activities as question-and-answer periods, depending on the project.