Table of Contents, Career Coach and Problem Solver

The Portable Mentor: Your Career Coach and Problem Solver

This clear and concise text provides tips and strategies covering topics such as goal-setting, decision-making, project management, and career planning. It presents ways to increase productivity, enhance writing, listening, and speaking skills, and more.

Table of Contents

	Preface
	A—Absenteeism
	Accident Prevention
	Anger
	Assertiveness
	Attitude Survey
	B—Benchmarking
	C—Career—Considering Making a Change?
	Career—Getting Ahead in Your Organization
	Career—Key Skills to Learn for Success in the Next Millennium
	Career—Job Interview
	Career Planning
	Change
	Change—Becoming a Champion
	Change—Surviving a Corporate Merger
	Coaching Your Teammates
	Commitment—Team
	Communicating—In Writing
	Communicating—Using E-mail
	Communicating—Within an Active Grapevine
	Communicating—Reading Body Language
	Communicating—Informally
	Communicating—Telephone Skills
	Communicating—In a Virtual Environment
	Communicating—With Peers
	Communicating—With Management
	Communicating—The Ten Deadly Sins
	Conflict—Prevention
	Conflict—Between You and Others
	Conflict—Mediation
	Counselling Interview
	Creativity
	Creativity—Using the SCAMPER Process
	Customer Service
	D—Decision-Making—With Your Teammates
	Decision-Making—Individual
	Delegation
	Difficult People—How to Handle Them
	Disciplinary Interview
	Diversity
	E—Empowering—Giving Responsibility
	Empowerment—Taking Responsibility
	Ethical and Moral Behaviour
	Etiquette In the Office
	Exit Interview
	F—Feedback—Giving
	Feedback—Receiving
	G—Goal-Setting—Personal
	H—Harassment
	Health and Wellness—Taking Care of Your Physical Well-Being
	Health and Wellness—Taking Care of Your Mental Health
	Hiring—Conducting the Interview
	Hiring—Checking References
	I—Influencing People
	Influencing Senior Management
	L—Leadership
	Learning—Becoming a Better Reader
	Learning—Becoming a Life-Long Learner
	Learning—Taking Responsibility for Improving Your Skills Through Training
	Listening
	M—Measuring Your Performance
	Meetings
	Meetings—Attending Other People's
	Meetings—How to Keep Them Short
	Meetings—Managing People
	Meetings—Keeping Minutes
	Mentor—Finding the Right One
	Mentoring—Managing Your Relationship
	Mistakes
	Money—How to Earn More
	N—Negotiating—Win-Win Tactics
	Networking
	P—Paperwork—Reducing the Clutter
	Performance Review—Getting
	Planning
	Politics in the Office—A Survival Guide
	Presentations
	Presentations—Using Visual Media
	Problem-Solving—Creativity Using Brainstorming
	Problem-Solving—The Team Approach
	Problem-Solving—The Top Ten Principles
	Productivity
	Project Management—The Top Ten Principles
	R—Re-engineering and Downsizing—Life After Change
	Re-engineering Work Processes
	Relationships—Developing Bonds with Co-workers
	Relationships—Working with a Difficult Boss
	S—Safety—Taking Care of Yourself
	Self-Confidence
	Self-Development
	Selling Your Ideas
	Speeches—Preparing
	Speeches—Reducing Stage Fright
	Speeches—Enthralling Your Audience
	Stress
	T—Teamwork—Getting Off on the Right Foot
	Teamwork—Making a Contribution
	Teamwork—Dealing with Difficult People
	Teamwork—Dealing with Quiet People
	Time Management
	Training—Getting the Most Out of Workshops
	Training—With Peers
	V—Vision—Establishing Your Own
	Voice Mail
	W—Working at Home
	Writing Skills