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Westside Toastmasters is located in Los Angeles and Santa Monica, California

Index

C

Cameron, Julia
Walking in This World 135
Carnegie-Mellon University 58
challenges
discord 20–21
overcoming setbacks 40, 129,134
responding to 40
the unexpected 22–23
change
coaching to support 32–33
commitment to goal 15–16
common goals 37
creating process of 127
five principles of 10–17
initiating 35–36, 80–82
key stages 14–15, 134–35
learning from 33
opportunities in 125
organizational 128–29
process of 36–40
process of learning and growing 16–17
readiness for 7–10, 11–12
responding to 79–80
sources of 32
strategic direction 12–13
team action plan 21–22
the unexpected 22–23
Circle of Innovation (Peters) 54
coaches
attributes of 64
code of practice for 65–66
developing your profile 70–72
influence 6–7
personal 30–31
potential 28, 127
relations with learners 65–66
role of 29, 30–31, 63–64, 65, 129
self-knowledge 66–67
coaching
approach to new learners 95–97
attitudes and behaviours 29–30
building relationships 67–69, 71, 73–74
closure/maintenance 70, 72
as collaboration 69–70, 71–72
conversations 130
creating the climate 67, 71
Five Principles of 127
key stages 125–26
from leaders 57–61
learners' own solutions 69, 71
opening to experience 68–69, 71
organizational readiness for 26–28
within organizations 5
sample conversation 82–86
skills and knowledge for 31–32
coaching case studies
Boots opticians 102–05
emotional development for education 106–08
Global Coaching Program 109–13
UN Learning Manager Network 120–23
Vodafone work/life balance 114–19
commitment
personal drive to change 39
communication 134
brand auditing 51–52
building relationships 73–74
coaches and 64
coaching conversations 82–86, 130
listening 9
skills for coaches 31–32
speaking straight 9
competition
employer branding 49,50
global organizations 54
customer demands 55

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