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Westside Toastmasters is located in Los Angeles and Santa Monica, California

Restoring Credibility

Credibility is the bond between leader and follower; it is almost sacred because it forms the bedrock of why people want to do what leaders ask them to do. Sometimes a loss of credibility occurs because the leader makes a mistake. Think of leaders who fail to fulfill their promises. Other times circumstances conspire against the leader and, through no fault of his or her own, problems arise. Think of economic slumps. None of us is perfect, even leaders. If a leader's credibility becomes damaged, what can the leader do (see Figure 3-3)?

The point must be made that the leader may not be the person who was directly responsible for misdeeds. As the leader of an organization, however, he or she owes it to the stakeholders to take responsibility and be accountable when things go wrong. Leaders who step forward and accept blame will often rise in stature, not decline. Why? Because they are seen as people who are trustworthy. Credibility, remember, is like currency; followers decide how much of it they want to buy, sell, or hold. The greater the holdings, the greater the levels of trust.

[6]Paula J. Caproni, The Practical Coach: Management Skills for Everyday Life , pp. 71-73.

[7]Ibid.

[8 ]Ibid.


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