The concept of communications theater also has applicability to one-on-one communications. The leader needs to demonstrate respect for the listener in ways that go beyond words. During a formal coaching session, the leader may assume the role of host. Invite the employee into the office, offer refreshments, make certain that the person is sitting in a comfortable chair, and, if appropriate, close the door to the office. These are little things, to be sure, but they reflect courtesy for the other person, not as a performer, but as a fellow human being.
Leaders can extend these same courtesies at meetings in a variety of ways. Offer to get coffee for the group. If the meeting will run more than 60 minutes, consider treats or snack foods. Rotate the assignment of running the meeting. Do not be the first one to speak; allow others to voice their opinions first. Again, these are small measures, but when taken together they demonstrate a leader's concern for others.