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Listen. Listen. Listen.

Depending upon the situation, one, two, or all of these methods may be applicable. The most important check of all, however, lies with the leader. The leader must be willing to listen. And listening can be difficult, especially when the leader has heard the complaint or situation before. In addition, many leaders are busy; they have a million things on their to-do list. Listening to others is rarely an action item. But in the long run, it may be the most important action step of all.

There are additional things that leaders can do to ensure that their message echoes beyond their physical presence.


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