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Index

L

Language differences, 172
Lautenbach, Ned, 85
Lead users, 93
Leaders. See Sales leaders
Leadership. See also Sales leadership
change and, 75–76
during crises, 146–47
vs. loyalty, 86–87
Leadership strategies, for delivering value, 16
Legacies, leaving, 206
Listening, improving skills for, 199–200
Lockheed Martin, 110
Loyalty, vs. leadership, 86–87
Lucent Technologies, 161

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