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Westside Toastmasters is located in Los Angeles and Santa Monica, California


Key Learnings for Delivering Bad News

Do:

  • Deliver the news as soon as possible, to preempt the rumor mill.

  • Speak with energy and physical skills to support your message.

  • Help your audience see the light at the end of the tunnel.

  • Anticipate questions. Develop answers. Your credibility is on the line.

Don’t:

  • Hedge! Instead, be direct and to the point.

  • Leave out the rationale. They might see the news through the wrong filter, which puts both the news and you in a negative light.

  • Be afraid to say, “I don’t know.” Nothing erodes credibility faster than being caught in an untruth.

  • Talk too long. Ten minutes maximum. Your audience will be feeling the force of the blow. Respect that.


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