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Index

D

Decision to overcome fear, 7–9
Defensive behaviors, 14–16
Demonstration steps, 110–112
Details in anecdotes, 202–204
Disagreement formats, 149–159
appeal to common goals, 155–156
emotional reactions, 151–152
example, 149–151
getting boss to listen, 152–158
key dos and don’ts, 158–159
key questions for understanding, 153–154, 156–157
open question to gauge reaction, 155, 158
paraphrase understanding, 154, 157
thank boss for listening, 155, 158
tie back, 154–155, 157–158
Discussion in viewpoint presentation format, 35, 37
Disraeli, Benjamin, 5

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