Table of Contents, How To Address Any Audience Resources Page Previous Section, How To Address Any Audience Next Section, How To Address Any Audience

Index

Q

Q&A (questions and answers), 57–63
answering the neutralized question, 60, 62–63
anticipating questions, 57
bad news delivery format, 129, 130–131, 132
classic put down question, 62
common issues, 61
in disagreement formats, 153–158
emotions and disagreement formats, 151–152
hostile questioning, 66–68
key, for understanding, 153–154, 156–157
key issue in, 59
managing question flow, 57–59
neutral rephrasing of, 62–63
one-on-one exchange avoidance, 65
open, to gauge reaction, 155, 158
quieting persistent questioning, 67
repeat/rephrase question every time, 59–60, 62, 65
repositioning the challenge, 61–64
tie back, 60, 63, 67
in viewpoint presentation format, 35, 37

Table of Contents, How To Address Any Audience Resources Page Previous Section, How To Address Any Audience Next Section, How To Address Any Audience