Westside Toastmasters is located in Los Angeles and Santa Monica, California

Index

C

Cameron, Julia

Walking in This World 135

Carnegie-Mellon University 58

challenges

discord 20–21

overcoming setbacks 40, 129,134

responding to 40

the unexpected 22–23

change

coaching to support 32–33

commitment to goal 15–16

common goals 37

creating process of 127

five principles of 10–17

initiating 35–36, 80–82

key stages 14–15, 134–35

learning from 33

opportunities in 125

organizational 128–29

process of 36–40

process of learning and growing 16–17

readiness for 7–10, 11–12

responding to 79–80

sources of 32

strategic direction 12–13

team action plan 21–22

the unexpected 22–23

Circle of Innovation (Peters) 54

coaches

attributes of 64

code of practice for 65–66

developing your profile 70–72

influence 6–7

personal 30–31

potential 28, 127

relations with learners 65–66

role of 29, 30–31, 63–64, 65, 129

self-knowledge 66–67

coaching

approach to new learners 95–97

attitudes and behaviours 29–30

building relationships 67–69, 71, 73–74

closure/maintenance 70, 72

as collaboration 69–70, 71–72

conversations 130

creating the climate 67, 71

Five Principles of 127

key stages 125–26

from leaders 57–61

learners' own solutions 69, 71

opening to experience 68–69, 71

organizational readiness for 26–28

within organizations 5

sample conversation 82–86

skills and knowledge for 31–32

coaching case studies

Boots opticians 102–05

emotional development for education 106–08

Global Coaching Program 109–13

UN Learning Manager Network 120–23

Vodafone work/life balance 114–19

commitment

personal drive to change 39

communication 134

brand auditing 51–52

building relationships 73–74

coaches and 64

coaching conversations 82–86, 130

listening 9

skills for coaches 31–32

speaking straight 9

competition

employer branding 49,50

global organizations 54

customer demands 55

Westside Toastmasters on Meetup