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Off the Cuff What to Say at the Instant of the Moment |
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Chapter 1 - The Number-One Fear
Chapter 2 - At a Moment's Notice
Chapter 3 - The Cs of Communication
Chapter 4 - Mastering the Moment
Chapter 5 - Business Etiquette
Chapter 6 - Beginnings and Endings
Chapter 7 - When in Rome
Chapter 8 - What to Say
Chapter 9 - How to Say It
Chapter 10 - Can You Hear Me Now?
Chapter 11 - Don't Talk to Strangers
Chapter 12 - May I Ask Who Is Speaking?
Chapter 13 - Question and Answer
Chapter 14 - What Should I Wear?
Chapter 15 - Working a Room
Chapter 16 - Toasts and Roasts
Chapter 17 - Awards and Acceptance Speeches
Chapter 18 - After-Dinner Speeches
Chapter 19 - Arguments and Apologies
Chapter 20 - Conversations
Chapter 21 - Job Interviews
Chapter 22 - Conferencing
Chapter 23 - Panels, Seminars, and Workshops
Chapter 24 - Introductions
Chapter 25 - Media Interviews
Chapter 26 - On Occasion
Chapter 27 - New Business Pitches and Product Presentations
Chapter 28 - On the Phone
Chapter 29 - Rallying the Troops
Chapter 30 - E-Mail Etiquette
Chapter 31 - Meetings
Chapter 32 - Eulogies
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