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List of Sidebars
Chapter 1: The Exceptional Seven and the Traits that Defined Them
Chapter 2: Place the Customer at the Epicenter of the Business Model
Chapter 3: Create an Authentic Learning Organization
Chapter 4: Focus on Solutions
Chapter 5: Prepare the Organization for Drastic Change
Chapter 6: Harness the Intellect of Every Employee
Chapter 7: Create a Performance-Driven Culture
Chapter 8: Learn From Competitors, but Remain Faithful to the Vision
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