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action plan, developing, Chapter 5
actionable, make it, Chapter 5
five proven techniques to, Chapter 5
advanced organizers, Chapter 3
agendas, hidden, Chapter 6
Ailes, Roger, Chapter 2, Chapter 4
alignments, Chapter 1
component parts, Chapter 7
instant component, Chapter 7
analytical presentations, Chapter 3
anchoring, Chapter 5
anonymity, the concept of, Chapter 1
anxiety, normal and excess, Chapter 6
approximations, successive, Chapter 3
Ash, Russell, Chapter 5
attentiveness, increasing audience, Chapter 5
attributions, make appropriate Chapter 6
experience level, Chapter 1, Chapter 1
fatigue of the, Chapter 1, Chapter 1
mood of the, Chapter 1
nature of, Chapter 1, Chapter 1
audience's needs, inaccurate
perceptions of, Chapter 1
audiences, test on mixed, Chapter 7
Augustine, Norman, Chapter 2


Baldwin, Timothy, Chapter 5
beginnings, powerful endings and, Chapter 2
being a student of the game, Introduction
body language, Chapter 3
Bolker, Joan, Chapter 2
Bolles, Richard, Introduction, Introduction
books, courses, and movies, best, Conclusion
buddy system, the, Chapter 5


CAB, Chapter 2
Caine, Michael, Chapter 7
call to action, a, Chapter 3
Campello, Tony, Chapter 7
Canfield, Jack, Chapter 3
career, invest in your, Introduction
case studies, Chapter 1, Chapter 1, Chapter 1
chronological presentations, Chapter 3
Chrystler Corporation, Introduction
Churchill, Winston, Chapter 4, Chapter 5, Chapter 7, Conclusion
circumstances, unforeseen, Chapter 6
clarity, transitions are keys to, Chapter 3
coach, find the best, Introduction
cohesive, make sure it is, Chapter 3
Coloroso, Barbara, Conclusion
comfort zone, be outside of your, Introduction
command presence, Chapter 7
comparisons, contrasts and, Chapter 3
competence, ways to establish, Introduction
Congress of Canadian Student Associations, Chapter 2
content advisory board, your, Chapter 2
content how to develop masterful, Chapter 2
content, preparation of, Chapter 2
contract, learning, Chapter 5
contrasts and comparisons, Chapter 3
control, locus of, Chapter 6
courses, books, and movies, best, Conclusion
Covey, Steven, Chapter 4
creating title the audience wants to hear, Chapter 2
credible, Introduction
culture, make the training part of the organizational, Chapter 5
curve, peak performance, Chapter 6


Decker, Bert, Introduction
deep structure, the, Chapter 7
delineation, Chapter 3
delivery skills, Chapter 2
develop dynamic, Chapter 4
techniques to develop a dynamic, Chapter 4
demographics, and aligning to your audience's, Chapter 1
diagnosis, the necessity of an accurate, Chapter 6
diagrams as aids to clear thinking, Chapter 3
difficult situations, Chapter 6
distraction you can't control, Chapter 6
drama, use, Chapter 4
Drucker, Peter F., Chapter 2


e-dialogues, Chapter 5
eight organizational structures, Chapter 3
8 techniques to "know thy audience," Chapter 1
11 memory-retention techniques, Chapter 5
emotional power, Chapter 2
emotions, six, Chapter 2
develop Impactful, Chapter 4
powerful beginnings and, Chapter 2
penny for your thoughts, Chapter 7
Post-it Note, Chapter 7
results achieved over time, Chapter 7
evaluation form,
presentation, Chapter 7
the daily, Chapter 7
evaluations and feedback, a word of caution about, Chapter 7
Evans, Warren, Introduction
exercises, the power of experiential, Chapter 4
experience level of audience, Chapter 1


face-to-face interview, Chapter 1, Chapter 1
fatigue level of the audience, Chapter 1
FEAR, Chapter 4
feedback and evaluations, a word of caution about, Chapter 7
feedback form, Chapter 7
audio/video, Chapter 7
highly focused, Chapter 7
maximizing salient, Chapter 7
seek, Chapter 7
solicit salient, Introduction
five principles of effective rehearsals, Chapter 7
five reasons to use humor, Chapter 4
five rules on how to use humor, Chapter 4
five techniques for impeccable organization, Chapter 3
flashback, Chapter 4
FLOW, make your presentation, Chapter 4
follow-through form, develop a specific, Chapter 5
follow-up class, schedule a, Chapter 5
Ford, Kevin, Chapter 5
foreshadowing, Chapter 4
functional presentations, Chapter 3


games, the power of, Chapter 5
General Electric, Chapter 1, Chapter 3
Giuliani, Rudolph Introduction
goals and objectives, develop, Chapter 3
goals, SMART, Introduction, Chapter 5
Gove, Bill, Chapter 2, Chapter 2
groups, continuous learning or mastermind, Chapter 5


Hanson, Mark Victor, Introduction, Chapter 3
Harris, Sydney J., Chapter 2
hear, Understand, and Digest, Chapter 3
heterogeneous nature, Chapter 1
high-yield questions, Chapter 1
homogeneous nature, Chapter 1
honest, being, Introduction
HOPE, Chapter 4
Houseman, John, Chapter 7
HUD, Chapter 3
Humes, James C., Chapter 4
and using it appropriately, Chapter 4
five reason to use, Chapter 4
five rules on how to use, Chapter 4


Iacocca, Lee, Introduction
impact, use props for, Chapter 4
impactful endings, develop, Chapter 4
incremental improvements, the power of, Introduction
intellectual power, Chapter 2
face-to-face, Chapter 1
telephone, Chapter 1
face-to-face, Chapter 1, Chapter 1
telephone, Chapter 1


job shadowing, Chapter 1, Chapter 1
Jordan, Barbara, Conclusion


King, Jr., Martin Luther, Chapter 5, Chapter 7, Chapter 7
know they audience, Introduction, Chapter 1
eight techniques to, Chapter 1


LaCroix, Darren, Chapter 2, Chapter 4, Conclusion
Language, use powerful, Chapter 4
Lapp, Dr. Janet, Chapter 3, Chapter 7
law of non-resistance, Chapter 6
law of primacy, Chapter 2
law of regency, Chapter 2
learner, seven methods to become a lifelong, Conclusion
learners, kinesthetic, Chapter 5
learning styles, Chapter 1
active vs. passive, Chapter 5
active, four ways participants can be involved, Chapter 5
use action, Chapter 4
Legge, Peter, Chapter 5, Chapter 7
Lewis, Stephen, Chapter 2
Lillejord, Hans, Chapter 5
Lincoln, Abraham, Chapter 4
Lockheed Martin, Chapter 2


make it Actionable, Chapter 5
make it Memorable, Chapter 5
manage yourself, Chapter 6
difficult participants, and difficult situations, Introduction, Chapter 6
and establishing competence, Introduction
five factor to describe, Introduction, Introduction
memorable, actionable, and transferable, make it, Introduction
memory aids, Chapter 5
memory retention techniques, Introduction, Chapter 5
Merk Pharmaceuticals, Chapter 2
metaphorical, presentations, Chapter 3
metaphors, the power of, Chapter 5
mission statement, write a, Chapter 3
mixed structures, Chapter 3
mnemonic devices, Chapter 5
moments, defining, Chapter 5
mood of the audience, the, Chapter 1
movies, books, and courses, best, Conclusion
muscle levels, Chapter 6
music, the power of, Chapter 5


objectives and goals, develop, Chapter 3
openings, avoid hackneyed, Chapter 4
five techniques for, Chapter 3
use superior, Chapter 3
organizational culture, make training part of the, Chapter 5
organizational survey, Chapter 1
organizations, speaking, Conclusion


Parisse, Alan, Chapter 3
dealing with difficult, Chapter 6
manage, Introduction
Paulson, Terry, Chapter 2, Chapter 3, Chapter 4
pause that brings applause, the, Chapter 4
the anticipatory, Chapter 4
the articulation, Chapter 4
the dramatic, Chapter 4
the reflective, Chapter 4
perfectionism, perfect, Chapter 6
perspectives, fresh, Chapter 7
Pike, Robert, Chapter 5, Chapter 5
developing an action, Chapter 5
make the learning part of a, Chapter 5
plays, the power of three-act, Chapter 5
power of lifelong learning, the, Conclusion
emotional, Chapter 2
intellectual, Chapter 2
PowerPoint, Chapter 3
practice sessions, the benefits of, Chapter 7
pragmatists, Chapter 1
prepare outstanding content, Introduction, Chapter 2
preparing for questions, Chapter 4
presence, command, Chapter 7
presentation alignment, six critical factors to help, Chapter 1
presentation skills, high impact, Introduction
analytical, Chapter 3
chronological, Chapter 3
functional, Chapter 3
metaphorical, Chapter 3
presenter, what matters most about a, Introduction
pre-session survey, example of, Chapter 1
Primacy, Law of, Chapter 2
props and trademarks, Chapter 4
props used for impact, Chapter 4
props, finding, Chapter 4
puns, conduct dry, Chapter 7
put your good intentions to work, how to, Introduction


Qubein, Nido, Introduction, Conclusion
questions, dealing with "off-the-wall," Chapter 4
formulate and answer central, Chapter 3
high-yield, Chapter 1
preparing for, Chapter 4
quiz, a risk, Chapter 2
quote, find and use the perfect, Chapter 2, Chapter 2


rating your presentation, Introduction
Rawl, Lawrence, Introduction
RCMP, Chapter 1
Reagan, Ronald, Chapter 4
reciprocal rapport,
mater presenters develop, Introduction
methods of achieving, Introduction
reflectors, Chapter 1
Regency, law of, Chapter 2
rehearsals, five principles of effective, Chapter 7
repetition and restatement, Chapter 5
reports, annual and other published, Chapter 1, Chapter 1
research, Website and Internet, Chapter 1, Chapter 1
restatement and repetition, Chapter 5
Robertson, Jeanne, Introduction, Chapter 7
Rohn, E. James, Chapter 2
Role-playing, Chapter 5, Chapter 4
Ropeik, David, Chapter 2, Chapter 2, Chapter 3


salient feedback, Chapter 7
12 techniques to increase, Chapter 7
self-talk, monitoring/changing your, Chapter 6
three types of negative, Chapter 6
three types of positive, Chapter 6
Seligman, Martin, Chapter 2, Chapter 2
seven methods to become a lifelong learner, Conclusion
seven Strategies, and their development, Introduction
simulations, Chapter 2, Chapter 2
six ways to use stories, Chapter 2
delivery, Chapter 2
high impact presentation, Introduction
Slight Edge Technique, Introduction, Introduction
SMART goals, Introduction Chapter 5
Smiles, Samuel, Chapter 3
speaking organizations, Conclusion
Steele, Marcia, Chapter 5, Chapter 7
Stevenson, Doug, Chapter 4
stories as conclusions, Chapter 2
six ways to use, Chapter 2
the power of, Chapter 5
as a case study, the, Chapter 2
as example, explanations, or illustration, Chapter 2
as icebreaker, the, Chapter 2
as introduction, the, Chapter 2
as metaphor, the, Chapter 2
organizational, Chapter 2
the deep, Chapter 7
structures, mixed, Chapter 3
style, attendees' learning, Chapter 1
successive approximations, Chapter 3
summaries, transitions as, Chapter 3
summary of scientific evidence, Chapter 2, Chapter 2
organizational, Chapter 1
presentation skills, Introduction
pre-session, Chapter 1, Chapter 1
suspense, Chapter 4


Tate, Ed, Chapter 3, Chapter 4
Taylor, Harold, Introduction
influential, Introduction
memorable, Introduction
Teaser titles, Chapter 2
slight edge, Introduction
The Slight Edge, Introduction
Telephone interview, Chapter 1
Test as presentation, Chapter 3
theorists, Chapter 1
Three "S" Advantage, The, Chapter 2, Chapter 2
three-by-three form, Chapter 5
timing, the critical importance of, Chapter 3
examples of "lifeless," Chapter 2
examples of "live," Chapter 2
Total Quality Improvement, Introduction, Chapter 7
training, methods to increase transfer of, Chapter 5
transfer of training, methods to increase, Chapter 5
transferable, make it, Chapter 5, Chapter 5
transitions are keys to clarity, Chapter 3
as breaks, Chapter 3
as signposts, Chapter 3
as summaries, Chapter 3
transitions, types of, Chapter 3
TRAP model, Chapter 1, Chapter 1
Tubman, Harriet, Chapter 2
Tutu, Desmond, Chapter 7
Twain, Mark, Chapter 2, Chapter 6


UNICEF, Chapter 2
Ury, William, Chapter 5


Valentine, Craig, Chapter 3, Chapter 4, Conclusion
View speak form a strong point of, Chapter 2
Voice, Chapter 3


Website and Internet research, Chapter 1
Welch, Jack, Chapter 1, Chapter 3
Wetlaufer, Susy, Chapter 4
what you say often, Chapter 4
what you say well, Chapter 4
WIIFM, Chapter 4
Woods, Sharon, Chapter 1
worksite visits, Chapter 1, Chapter 1
Wydro, Kenneth, Introduction


Young Presidents Organization, Chapter 1


Zeiler, Sandra, Chapter 2
Zero Draft, the, Chapter 2, Chapter 2

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