Defined-benefit retirement plans,
3
Defined-contribution retirement plans,
3
"demand side" of strategy of,
64–67
direct distillation model of,
59–60
and flourishing in "bad" times,
62–64
and involving customers from the beginning,
67–68
and involving everyone in creating customer value,
68–69
on listening to the customer,
55
and structuring the organization around the customer,
70–72
on understanding the customer,
56
"outside-in" perspective at,
32–33
stock performance of,
26,
29
Direct distillation model,
59–60
Disk operating system (DOS),
157
DOS (disk operating system),
157
Dow Jones Industrial Average,
3