Table of Contents, Exceptional Leaders Resources Page Previous Section Next Section

Index

S

Scandals, corporate, 6–7
Scientific management, 84
Sears, 209
Securities and Exchange Commission, 9
Segmentation, 71–72
Self-confidence, 180
Self-service retail stores, 203
Self-starter skills, 180, 185
September 11, 2001 terrorist attacks, 7, 31
Shaking things up, 207
Sharing information, 86
SIPs (see Strategic inflection points)
Six Sigma, 34, 38–40, 47, 95–96
"The-sky-is-falling" memo, 163
Small-company ideal, 88
Small-town strategy, 210–213
Smith, Adam, 161
Societal changes, 186
Southwest Airlines, 11, 24, 31, 37–38, 50
culture of, 41–42
growth of, 177, 185
size of, 184
stock performance of, 28
(See also Kelleher, Herb)
S&P 500, 30
Spartans, 49
Speed, 94–95, 117
Sterling, 202
Stewart, Martha, 7
Stock markets, 3
Stock options, 183, 184
Stock trading, 148
Stocks, ownership of, 3–4
Strategic inflection points (SIPs), 50, 132, 141–148
adaptation through, 142–144
dealing with, 144–145
early detection of, 143
and letting chaos reign, 147–148
preparing organization for, 145–147
and 10x change, 141–142
Strategic plans, general, 188
Structural cost advantage, 62
Success, complacency and, 135
Sun Microsystems, 120
Suppliers, 169, 216
Surveys, 76

Table of Contents, Exceptional Leaders Resources Page Previous Section Next Section