Index

challenge from within, 108

cultural change at, 40–41

and Internet, 121–123

keeping company intact strategy at, 112–114

losses at, 110

marketplace focus of, 114–118

and Pentium chip, 140

R&D investment at, 123–125

reasons for decline of, 33–34

selection of Lou Gerstner as CEO of, 110–111

service businesses of, 119–121

solutions focus of, 107, 118–119

stock performance of, 27, 30

vision of Lou Gerstner and growth of, 47–48

(See also Gerstner, Lou)

best (see Best ideas)

celebrating new, 86

responding to, 173

digitizing, 161–162

sharing of, 86, 167

crisis in mid-1980s at, 137–140

founding of, 134

growth of, 135–136

paranoia at, 143

profits of, 148

stock performance of, 29, 30

(See also Grove, Andy)

creating customer relationships via, 61

Dell sales via, 65–67

and Bill Gates, 154, 159, 162–164

and Lou Gerstner, 121–123

for global collaboration, 159

Microsoft's focus on, 162–163

as paradigm shift, 121–123

reverse mentoring to teach, 85

as revolutionary technology, 154

as strategic inflection point, 147